Shipping & Refunds

Shipping Policy

We are pleased to offer FREE SHIPPING within the USA and Canada. We do not cover any applicable duties or taxes that may apply to international orders.
Processing & Delivery Times
Processing Time: Orders are processed within 2-3 business days.
Delivery Time:
Standard shipping takes 5-14 business days, depending on the destination and any unforeseen delays.
You will receive a confirmation email with a tracking number once your order has shipped.

Return & Refund Policy

We stand behind our products and want you to feel confident in your purchase. If for any reason you are not fully satisfied, we offer a 30-day money-back guarantee from the date of delivery.

How to Request a Refund

Check Eligibility
Ensure you are within the 30-day return period starting from the date you received your order.
Please allow adequate time for the product to show results before requesting a return.
Contact Us
Email our support team at hello@skinimpactled.com with the subject line "Refund Request" to prioritize your request.
Provide your full name, email, and order ID (if available).

Return the Product

Ship the product back to us, including all original packaging and any accessories.
If serums and creams have been used, return the empty bottles and jars.
Return Address:
95 Thorncliffe Pk. Dr. #4302
East York, Ontario, Canada M4H 1L7
Please note that return shipping costs are the customer's responsibility.

Refund Processing
Once we receive the returned items, we will process your refund within 5-10 business days.
You will receive an email confirmation once your refund has been issued.
Refund times may vary depending on your bank or credit card provider.

If you have any further questions regarding shipping or returns, feel free to reach out to us at hello@skinimpactled.com. We are happy to assist you!