Shipping policy
Shipping Policy
Last updated: November 1, 2026
SkinImpact LED™ is operated in Canada by 1577038 Ontario Inc., operating as SkinImpact LED™.
Free Shipping Within Canada
The current SkinImpact Canadian offer includes Free Standard Shipping Within Canada.
Once your order has shipped, tracking information will be provided when available.
Please make sure your shipping information is accurate before submitting your order.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your product arrives damaged, defective or incorrect, email:
Please include your:
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Name
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Order number
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Description of the problem
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Photographs where appropriate
Do not return the product before receiving return instructions from us.
Where the product is damaged, defective or incorrectly supplied, SkinImpact will provide appropriate return instructions and cover applicable return shipping costs.
Returns and Refunds
For details about our 30-Day Money-Back Guarantee, return shipping costs, refunds and one-year device warranty, please refer to our Return and Refund Policy.
Contact
Questions about shipping or delivery can be sent to:
Please include your order number whenever possible.